Help & Support

Inquiring about and seeking support with DORAedge

In-App Inquiry Capture

As of April 2026, DORAedge has an in-app feature called Help & Support that is accessible from the app sidebar. Use this to request both product/technical and contract/billing support.

Help & Support Feature

• First-line support:

  • AI Chat Assistant - click "Chat with Assistant"

    • Start a conversation with DORAedge's proprietary Chat Assistant to help with questions regarding the DORA regulation, how to use DORAedge, and data related to your DORAedge workspace

    • The AI feature is trained on the DORA regulation including the directive, technical standards, and data in your organization's DORAedge workspace only. The AI Assistant should not be considered as an expert in the DORA regulation, rather can be used as a guide.

  • User Documentation - click "View Documentation"

    • Reference DORAedge's user documentation for more information on the platform. The User Guide provides instructions on how to use features across the app and key considerations to keep in mind when doing so.

• Second-line of support

  • Contact the DORAedge support team - click "Submit Support Request"

    • If additional support is needed beyond the AI Chat Assistant and User Documentation, choose one of the three options below and complete the short form to submit a support request directly to the DORAedge support team:

      • Ask Question

      • Report Problem

      • Request Feature

    • It's possible to upload attachments with your request as context or evidence between the request and to help resolve any outstanding issues.

    • After reviewing your inquiry, the DORAedge team will respond to your request as soon as possible via an email from the address: [email protected].